Last updated: February 18, 2022
At Activeweb, we strive to provide the highest level of customer satisfaction with our services. We understand that there may be instances where you need to request a refund, and we have put in place the following refund policy to ensure that your concerns are addressed promptly and fairly.
Our refund policy covers all services offered by Activeweb, unless explicitly stated otherwise.
Refunds are only available within 7 days of purchase. Refunds are only available for the first purchase of a service. Subsequent purchases are not eligible for a refund.
To request a refund, please contact our customer support team by email or phone. Your refund request should include your order number, the name of the service you are requesting a refund for, and the reason for the refund.
We may request additional information to process your refund request.
Once we receive your refund request, we will review it and determine your eligibility for a refund. If your refund request is approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. We are not responsible for any fees or charges associated with the refund process.
We reserve the right to refuse a refund request if we believe the request is fraudulent or abusive. We do not offer refunds for services that have already been rendered, such as website design or development services. We do not offer refunds for domain name purchases. By purchasing our services, you agree to this refund policy. If you have any questions or concerns, please contact our customer support team for assistance